Hotel management software built for how hotels actually run
Visual Matrix gives you cloud-based hotel property management software and MOP, a mobile-first platform for your team, that talk to each other in real time. Use one. Use both. Run your hotel without the silos.
3,500+ hotels in 40+ countries
Trusted by brands, independents, and hotels of every service level.
Sound familiar
Most of the day is spent working around the system.
On a legacy system
Housekeeping status arrives by radio, phone call, or a printed board that is already out of date.
Upgrades happen only when the agent on shift remembers to offer one.
Ownership reporting gets rebuilt by hand in a spreadsheet every month.
Support means a ticket, a queue, and a callback tomorrow.
On Visual Matrix
Room status changes on every screen at once, and the desk sees it without asking.
The offer appears in the workflow, already priced, on every eligible arrival.
Occupancy, ADR, and RevPAR are ready before the first shift starts.
A person answers, any hour of the day.
Two products. One platform.
Start with the front desk, the floor, or both.
Cloud PMS
The cloud hotel PMS that runs your whole property.
Reservations, revenue management, front desk, channel management, reporting, and guest experience in one cloud native system. Built for independents, management groups, and major brands.
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Native revenue management and distribution
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30+ certified integrations
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Pre approved by major hotel brands
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Onboarding and migration handled for you
MOP
The mobile app that runs your whole housekeeping team.
Real time task assignments, room status, maintenance, lost and found, and staff safety tools in one mobile first platform. Works with most major PMS systems.
✓
Front desk and housekeeping in real time sync
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Staff safety built in with On Property Alerts
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Less walking, calling, and rework every shift
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Onboards on the phones your team already carries
Who this is built for
Find the version of this that matches your property.
Independent hotels
One property. No corporate IT team.
A front desk agent learns it in a shift and a general manager runs it without a consultant. Revenue management is built in, not bolted on.
For independents
Management groups
Ten properties or a hundred. One view.
Roll up performance across the portfolio and push rate and policy changes down. New acquisitions follow the same repeatable path.
For groups
Branded properties
Approved for the flags you fly.
Pre approved with major brands and already running at Wyndham, Choice, IHG, Best Western, Hilton, and Sonesta properties. Interfaces stay certified.
For branded hotels
Hear from our clients
Real hotels. Real results.
"Visual Matrix is a strong strategic partnership for Sonesta."
"MOP saved us roughly 80 minutes per housekeeper every day. The bigger win is that our housekeeping and front desk finally work as one team."
"We love all the new features and especially MOP. I like that Visual Matrix is really listening to the customer."
Frequently asked questions
How long does it take to get live on Visual Matrix Cloud PMS?
Most properties are live within a few weeks, and MOP on its own is faster. You get a dated plan before anything is signed.
Will Cloud PMS work with the systems we already run?
Yes. There are 30+ certified integrations covering channel management, revenue tools, door locks, call accounting, and guest messaging. If a system is on property today, ask us and we will confirm it in writing.
What happens to our reservation and guest history when we move?
Data migration is part of onboarding. Reservations, guest profiles, and history come across, and your team validates the load before you go live.
What does support look like after we launch?
Live support is available 24/7, and you get a named onboarding lead through your first month.
Do we need new hardware?
No. Cloud PMS runs in the browser on the machines your front desk already uses, and MOP runs on the phones your housekeepers already carry.
Ready when you are
See how Visual Matrix runs your front desk and your back of house.
A 30 minute demo shows exactly how the platform works for your property type, your team size, and your brand. No pressure and no filler.
Onboarding and migration handled for you
Support answers 24/7
3,000+ hotels in 40+ countries